Patient Satisfaction

TriStar Horizon strives to provide the best possible care during your hospital stay. If you feel that you have not received the best care possible, our Customer Complaint Policy provides you with a mechanism to voice your concerns about patient care and safety. All complaints and concerns are given the utmost attention and courtesy. If you have any concerns, questions or complaints about your care or treatment, please let your healthcare provider know on the hospital unit where you are receiving treatment. If you have a concern, we want to resolve it as soon as possible.

If during your care at one of our facilities you have voiced a concern to your care provider and feel it has not been resolved, or if you wish to make a formal complaint, please contact our facility administration.

Facility Patient Advocacy Phone Number
TriStar Horizon 615-326-2548

If you believe your concern has not been addressed by our facility, you may contact:

TN State Health Department TN State Hot Line The Joint Commission
Cordell Hull Building
545 1st Floor
Nashville, TN 37247
1-800-778-4504 Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Submit a Quality Incident Report/Complaint